TERMS OF BUSINESS

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This website is operated by Woolplay Limited,  a company registered in England and Wales, company number 05453333, and trades from Hawthorn Studio, Hollow Lane, Mendham, Suffolk IP20 0JP UK. Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

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By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.

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GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. In the event that we make a change to or cancel an order we will attempt to contact you with the information you have provided. In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk.

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OUR PRODUCTS AND SERVICES

Our products are sold subject to their product descriptions. We take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. Likewise these may affect promotions, offers, product shipping charges, transit times and availability. As such all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the product from sale or cancel orders without prior notice. We are not responsible if information made available on this site is not accurate, complete or current. From time to time we may change the design and specification of our products, and product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice. We try and deliver the best service we can but occasionally we may need to take the site offline for maintenance or updates.

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All Woolplay designs and handmade items are designed and made by Claire Powell, founder and managing director of Woolplay Limited. We may be inspired by other's work but we do not copy others’ designs and each item produced is an original design.

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All the images and descriptions of our handmade products are intended to give a representation of the products in that range. Slight variations in colour may occur. Commissioned pieces may be based on a previous design but will rarely be identical due to differences in yarn, colour batches, and the uniqueness of a handmade product. Please contact us if you would like further information about any item.

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MAKING A PURCHASE

Woolplay accepts all major credit and debit cards including Visa, Mastercard, American Express, Maestro, Solo and Electron. We also accept payments via Paypal and BACS. For purchases made in person at our studio or at third-party shows we will accept payment in cash. For retail purchases with a value of over £1000 the preferred payment method is by direct bank transfer (BACS) but card and PayPal payment will also be accepted.

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Prices are indicated in British pounds sterling. Our online store also features a function to display in your local currency at a current exchange rate. Actual prices paid in foreign currencies will be subject to the exchange rate to British pounds Sterling and any bank fees that are applied by your bank.

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You may contact us via mail, e-mail or telephone to place your order and we will advise on availability of products and payment options.

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For purchases made directly through our online store your method of payment will be charged at the time of purchase.

You will receive a confirmation e-mail to indicate that your order has been received. If there is a problem in processing your order or any items you have ordered are currently out of stock, we will contact you as soon as possible to discuss the situation.

If you contact us regarding your purchase in advance we can send you a digital invoice that will allow you to complete payment once we advise we can ship your order.

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The price charged is the price published on our website at the time you made your order. Woolplay reserves the right to alter prices with immediate effect. Woolplay is VAT registered; our VAT number is GB 468731456.

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CREDIT CARD SECURITY

Woolplay's store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Wix's data storage, databases and the general Wix servers are based in the U.S.A. They store your data on a secure server behind a firewall. By ordering through Woolplay's website you agree to having your information stored on Wix's servers. Wix also provides a secure purchasing platform that is fully certified as compliant to the Payment Card Industry Data Security Standard (PCI DSS).

Debit and credit card information is always encrypted during transfer over digital networks and Woolplay does not hold and cannot access any customer debit or credit card information. All reasonable steps have been taken to provide a secure and PCI DSS compliant online store. However, we cannot guarantee the security of any data you disclose online and we are dependent upon the security systems put in place by our host provider. You accept the inherent security risks of providing information and purchasing online over the Internet and will not hold us responsible for any breach of security unless this is demonstrated to be due to our negligence.

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PRIVACY POLICY, COOKIES AND LINKS

For full details on our Privacy Policy, Cookies and Links please visit our Privacy Policy page.

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COPYRIGHT AND INTELLECTUAL PROPERTY

All handmade products displayed on this site are copyright of Claire Powell. All images are copyright of either Woolplay, Claire Powell or our suppliers.

No part of the site or its content may be reproduced or distributed without our written permission.

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ADDITIONAL POLICIES
Visits to Woolplayare strictly by appointment only at present. Please email us at woolplaywithlongwools@gmail.com or phone us on 07708140756

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Please be aware that our studio has lots of natural fleece, including in its raw state.  Therefore if you have allergies or intolerances to natural fleece, fibre, or any other materials then you may wish to wear a mask and gloves

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CONTACT US

If you contact us by phone the call will cost the rate for a mobile phone call as charged by your provider.

Questions about the Terms of Service should be sent to us at woolplaywithlongwools@gmail.com